Ineligible for PIN: The spouse reported is under the age of 16 and/or has never filed a tax return to the IRS.
This rejection occurs because the IRS system could not verify your spouse’s identity based on the information provided from a previous tax year. Either your spouse’s prior year Adjusted Gross Income (AGI), prior year PIN (Personal Identification Number), or Electronic Filing PIN does not match the IRS records.
Fix #1: Sign in to your RapidTax account and follow the on-screen instructions to make any necessary corrections and resubmit for e-filing.
Fix #2: If your spouse does not have a valid PIN to enter, sign in and follow the instructions to complete IRS Form 8879, IRS e-file Signature Authorization.
